FAQs
1. Shipping Cost FAQ
2. Delivery FAQ
3. Returns FAQ
4. Equipment FAQ
5. Payment FAQ
Q. How much do you charge for UK deliveries ?
A. Small Items like shirts and socks from £2.95 for Royal Mail up to a maximum of £6.95 for Parcelforce fully tracked service for larger items like kit bags and multiple item orders up to 25 kg in total.
Q. I am overseas how much is delivery ?
A. This depends on your location, the size / weight of the parcel and your chosen delivery service. Our more expensive options are for fully tracked and insured services. Please note that the website site is fully automated with product availability, pricing excluding the UK tax VAT where applicable and shipping costs based on parcel size/weight and your delivery location. This information is displayed early - at the start of the checkout process, so if you are based overseas please go ahead and shop online in the knowledge that you have the facility to cancel and not complete the transaction at any stage up to the payment screen if you are not happy with things.
Q. Which delivery companies do you use do you use?
A. We use just two delivery services depending on the item(s) you have ordered, these are Royal Mail and Parcelforce. These options will be displayed at the online checkout for you to select from on smaller parcels. This this information will be included in your "order dispatched" e-mail.
Q. How long does it take for my order to be dispatched.
A. Please allow up to 1-2 working days for dispatch of your order. In reality 95% of all orders are dispatched within 24 working hours.
Q. How long does delivery take after dispatch dispatch?
A. With Royal Mail please allow 3-4 days after dispatch and with Parcelforce expect delivery the next weekday after dispatch. Orders outside of the UK vary and depend on the shipping method used. As a guide Royal Mail Air Mail takes up to 7 working days within Europe and 14 working days Worldwide. Parcel Force Global services take approximately 3 working days within Europe and 7 working days Worldwide. All Parcelforce deliveries are trackable and your parcel tracking No will be e-mailed to you on dispatch.
Q. Where is my order?
A. Depending on the item, chosen shipping method and time of year it may take up to 7 working days for your item to be delivered, please e-mail customer services to track the whereabouts of your order or login to our account to check on its status.
Q. Can I nominate a date or time for delivery?
A. Unfortunately we cannot specify a delivery time for orders however our Parcelforce service does include a Live Track facility with a 1 hour delivery slot notification at https://www.parcelforce.com/track-trace utilising your parcel tracking number.
Q. What if I am out when the courier tries to deliver?
A. If you are not in when the goods are delivered, the driver will leave a card through your door. If the goods have been sent via courier eg Parcel Force, you can call them and arrange a re-delivery. For items despatched via Royal Mail, the goods will have been taken to your local post office with instructions how to collect them on the card.
Q. Can I have my order delivered to a different address?
A. We understand it’s not always convenient to have goods delivered to your home address so we can deliver to a work address or a relative /neighbour. This address can be specified when placing your order on the website.
Q. What happens if I don’t receive my order on time?
A. We will do all we can to locate it for you - please e-mail our customer services team who will investigate why your order has not been delivered and we will do our best to resolve the issu for you.
Returns FAQ
Q. What is your Goods Return policy?
A. You can return goods to us up to 14 days after receiving them (28 days statutary rights), unworn / unused and in the original box / packaging please . This can be either for refund or exchange - please complete and return the Goods Return Note that we enclose with all orders when returning goods.
Q. Do you extend your returns period over the Christmas season ?
A. Yes we do, this is extended right up to mid January for Christmas purchases.
A. Due to our low postage and packaging rates we are not able to offer free returns to our customers. Cost will depend on the weight and size of the return parcel. Please ask your local P.O for details and follow the advice on the Goods Return Note. We always suggest that you return using a recorded delivery service.
Q. If a bat is classed as Pre - Prepared or Knocked in is it ready to play with ?
A. Not necessarily, this means that it is part prepared in the factory, including oiling, pressing under a roller and some hand mallet knocking in. We, along with the bat manufacturer still recommend some further knocking in with a bat mallet around the perimeter of the face of the bat and some gentle net practice against an older, softer cricket ball before full match use. You can reda much morecabout this in our About Cricket Bats link in the footer.
Q. Do I have to order RH (right handed player) and LH (left handed player) batting pads and gloves separately ?
A. No - all batting pads and gloves are sold in pairs. Some are ambidextrous and suit both styles of batting, but just like shoes, batting pads and batting gloves are always sold in pairs.
Q. How do I tell if I want RH (right handed player) or LH (left handed player) equipment ?
A. You need to know how the player stands when facing the bowler. If their left shoulder is facing the bowler the player is classed as a right hander and vice-versa.
Q. How can I pay for my order?
A. You can pay by a number of different methods, the easiest is to pay by credit / debit card or PayPal. We accept Visa, MasterCard, Maestro. You can also use Apply Pay and we have a PayPal pay in 3 facility to help you spread the cost on larger purchases.
Q. Can I pay with American Express?
A. Unfortunately we do not accept American Express at this time. Please use one of the payment methods listed above.
Q. What currency are your prices in?
A. As a UK based cricket company, all our products are listed in pounds sterling (GBP). Your card will be charged the amount in sterling which will be converted back into your local currency by your bank / card provider .Your card issuer may be able to help you with more information as to their charges and the cost of the purchase.
Q. Can I pay in US Dollars?
A. Sorry, not at the moment, all purchases are made in GBP and we do not accept any other currency for payment.
Q. When will I be charged for my order?
A. For credit / debit card purchases, we will charge your card when the items are ordered. If paying by PayPal your account will also be debited at the time of placing your order.
Q. If my items are out of stock/unavailable for any reason, do I get a refund?
A. Yes all non dispatched or cancelled items will be refunded promptly to the account used in the original transaction.